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What is SSL?

SSL is security encryption. It creates an encrypted link between a Sozo Hosting Inc. web server and a user’s web browser. The link ensures that all information passed between the Sozo Hosting Inc.'s web server and user's web browser remains private and secure and is recognized by millions of consumers by a secure padlock which appears in their web browser. The link uses an SSL Certificate that you have to purchase. 

What is an SSL Certificate?

SSL certificate are digital signature files and installed on Sozo web servers. This simple fact allows e-Business providers an opportunity to leverage that increased trust level to turn visitors into paying customers. A CSR (Certificate Signing Request) is required to generate an SSL Certificate.Some hosting firms charge for CSRs however SoZo Hosting Inc’s CSR generation for SSL Certificates are included in the attractive prices in the table below.

How SSL Works?

SSL uses a cryptographic system that uses two keys to encrypt data, first a public key known to everyone and the second is the private key known only to the recipient. SSL an unique and effective way to achieve data/ecommerce security. An SSL Certificate from Sozo Hosting Inc. only covers one domain such as www.yoursite.com. If you want it to cover a domain other than www.yoursite.com such as a subdomain then contact us. There are wild card SSL certificates (UCCs) that cover all subdomains under the main domain however these are more expensive and are for large web operations. You can click on this link: SSL Certificates and view the pricing on the WildCard SSL Certificates.

Why is an SSL certificate required?

Internet trends have boomed in popularity and are creating more opportunities for both commercial and non-commercial sectors. Most people will not submit their private details on the web unless they know the transaction/information they provide would be secure. The best way to provide web security and gain more customers is by installing an SSL certificate to prove the legitimacy of your website. SSL Certificates from Sozo Hosting Inc. deliver you Industry standard security and are trusted by 99.3% of the current browsers (Similar to VeriSign and Thawte but at a better price!)

What are the 99.3% of Web Browsers does SSL Certificates from SoZo Hosting support?

Internet Explorer 5.01 and above, Netscape 4.77 and above, Firefox 0.1 and above, Mozilla 0.6 and above, AOL 5 and above, Opera 8 and above, Safari 1.2 and above. 

What is Involved in Purchasing an SSL certificate from SoZo Hosting Inc?

Purchase a SSL certificate for the number of years your web domain will be active. The 5 year certificates are cheaper on a yearly basis however you might only need a certificate for a year if it is a test site. You will be required to submit in electronic format (jpg or pdf files) proof of your organization's name, address and current business status. This means a copy of your business license, yearly charter renewal form, sales tax document or other similar business documents will be needed to support that you and your business/organization address matches the web domain your SSL certificate is covering based on the information found in http://www.sozodomains.com/whois.php.  You should submit your electronic documents with a cover letter that explains what documents you have included in your submission and that you are purchasing the SSL certificate through SoZo Hosting Inc. It will be explained to you where to email these documents.  After your documents are received and reviewed, you will be emailed the SSL certificate in 3-5 business days given you have submitted the correct documentation. If you need help installing your SSL certificate then we can do it for you for a fee of $75. Contact us to set up an SSL Certificate or if you need more information.  

Whose responsibility is it to remind me when my SSL certificate will expire?

Sozo Hosting will also automatically email you when your certificate is going to expire if you bought your SSL Certificate from us.  If you did not buy your SSL certificate from us then it is your responsibility to manage the expiry date.   

What is the difference between a temporary SSL certificate and an SSL certificate bought from an authorized SSL seller?

If you buy your SSL certificate from authorized SSL sellers like Comodo, VeriSign or Thawte, then when users go to your site using https://  they will not get a warning message.  If you use a temporary SSL certificate or try to generate your own SSL certificate then users when coming to your https:// site will get a message like:   "unknown certification authority".

Can SSL Certificates be added if I have a shared IP as my hosting plan?

No.  If you need a SSL certificate you should buy a hosting plan that supports dedicated IPs.  Contact us to help you change your site from a shared IP to a dedicated IP.  There usually is a small cost of $5/month for a dedicated IP versus using the shared IP.


How Do I Add an SSL Certificate for the First Time On A Shared Hosting Plan Now That I have a Dedicated IP?

You can click on this link: SSL Certificates to view our prices and contact us or email us with the number of years you want the SSL Certificate to cover and which domain you want it on.  Some shared hosting plans with dedicated IPs allow you to add it in the control panel.  If you have an SSL Icon in your control panel you can try the instructions below to install it yourself.

Log into your Sozo control panel for your site and select the SSL icon.  For the domain row that you want to add an SSL certificate, click on the link that says "Import SSL Certificate".  This will take you to a new screen for you to create a CSR (Certificate Signing Request) to take to an authorized SSL seller.  You will notice in the middle of the screen is a drop down showing different choices for your SSL certificate such as www.yourdomain.com or yourdomain.com.  These are not the same.  If you buy an SSL certificate for yourdomain.com then https://www.yourdomain.com will not be covered under that SSL certificate.  Instead only https://yourdomain.com would be covered.  It is recommended to select the option www.yourdomain.com in the drop down to avoid confusion.    Click on the "Generate Temporary SSL" link on this screen and you will get a private key in the upper text box and a CSR (Certificate Signing Request) in the lower text box.  Copy the private key (upper text box) and paste it into a file on your computer called YourDomainPrivateKeyDate.txt file.  Copy the CSR (lower text box) and paste it into a file on your computer called YourDomainCSRDate.txt file.  If you want a temporary SSL installed before you buy your authorized SSL certificate then click on the Submit button on this page.  After clicking on the submit button this is what message you will get:

"We generated a certificate signing request, a Server Private Key, and a temporary SSL Certificate for you, please store a copy of each in a safe place. There is no way to restore them if they are lost. Also, if copy of a Private key or Signing request gets into the hands of bad people, all your "secure" transactions will be easily readable by them. Now you may press "submit" at the bottom of this page and your website will be secured, but your visitors will be getting a warning window about "unknown certification authority". If this is OK with you, you are done. Otherwise, take your Signing request to a trusted certificate authority…. "

Later when you get your SSL certificate from an authorized seller then log into your Sozo control panel for your site and select the SSL icon.  For the domain row that you want to add an SSL certificate, click on the Edit Icon and you will be taken to a new screen to paste in your SSL certificate in the top edit box.  Click the submit button and you are done.


How Do I Add an SSL Certificate after my last SSL certificate has Expired?

If you kept your original CSR then you can go to an authorized SSL seller and buy a new SSL certificate, then log into your Sozo control panel for your site and select the SSL icon.  For the domain row that you want to add an SSL certificate, click on the Edit Icon and you will be taken to a new screen to paste in your SSL certificate in the top edit box.  Click the submit button and you are done.

What do I do if I lost my initial private key and initial CSR and my SSL has expired?

Do these steps ONLY if your SSL has expired.  Log into your Sozo control panel for your site and select the SSL icon.  For the domain row that you want to add an updated NEW SSL certificate, click on the "Disable SSL Support" link for the domain you want to stop SSL support on.  This will change the domain settings and show you a new link called "Import SSL Support".  Click on this “Import SSL Support” link and follow the steps above in  the "How Do I Add an SSL Certificate for the First Time?" section and you are done.